What you need out of your Enterprise Operational Performance Monitoring Solution

This post was written on behalf of Corvil to help further the dialog on efficient IT operations.

We have previously written about the emerging discipline of an integrated approach to Enterprise Operational Performance Monitoring (EOPM). The EPOM approach integrates business/mission data and visibility with performance monitoring of the infrastructure. With this post we want to dive a bit deeper into the requirements you recommend you establish for your EOPM activity.

I’ll articulate key expectations we believe you should have for your EOPM. I’ll do this in a way you can easily modify to suit your organization/agency requirements.

Things you should expect from EOPM include:

  • A better ability to ensure critical mission functions are supported with no degradation even during equipment outages or upgrades.

  • An ability to monitor and interpret application performance degradation and respond quickly and appropriately.

  • An ability to track who uses the services provided from your data centers in ways precise enough to ensure priority users are served in optimal ways. As required, this monitoring can also be used to determine precise cost shares of services.

  • An ability to independently validate SLA performance.

  • An ability to proactively inform help desk personnel so they know the status of the infrastructure.

  • A display of business performance metrics as well as IT infrastructure metrics in ways that shed light on both and enable application operation and network management teams to refine how they support ongoing missions.

  • Advanced ability to rapidly troubleshoot issues

  • Clear articulation of IT performance and its contributions to mission impact.

Our next post on this topic is on data center automation/performance management and optimization

This post was written on behalf of Corvil to help further the dialog on efficient IT operations.

 

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About Bob Gourley

Bob Gourley is the publisher of CTOvision.com and DelphiBrief.com and the new analysis focused Analyst One Bob's background is as an all source intelligence analyst and an enterprise CTO. Find him on Twitter at @BobGourley